PepperDash Portal for MSPs
For AV MSPs, efficiency equals margin—and visibility drives retention. PepperDash Portal gives your team the tools to resolve issues proactively, deliver consistent service, and build trust with clients through transparency and measurable outcomes.
AV Operations: Simplified and Scaled for Managed Service Providers
The Managed Services Provider View in Portal gives you a centralized dashboard designed to support multiple client environments at once, removing your reliance on siloed accounts, redundant platforms, and disconnected tools.
- View all your customers with high-level metrics and detailed drill-downs.
- Prioritize your time using health indicators and system-level insights across clients.
- Manage device configurations by tracking changes and remotely pushing updates.
- Ensure consistency in room readiness and system health checks.
- Standardize preventative maintenance with repeatable Processes that automatically create digital records.
- Organize documentation for engineering drawings, configuration files, user manuals, and workflows across multiple accounts.
Service Delivery: Improved through the Entire MSP Lifecyle
To succeed, MSPs must do three things: provide preventative maintenance, deliver live monitoring and support, and clearly demonstrate their value-add. Portal helps with all three.
Preventative Maintenance
Keep systems reliable and customer confidence high by addressing issues before they impact performance.
Process workflows guide your team through structured maintenance and readiness routines, ensuring nothing gets missed regardless of location or technician experience.
Automated change logging captures all device setting changes, creating a clear and auditable record for every client.
Live Monitoring & Support
Spot problems early and act fast to prevent user disruptions—while reducing the need for an on-site response.
Monitor devices in granular detail from online/offline status and firmware versions to sys logs and memory allocation.
Compliance alerting provides real-time alerts regarding outdated firmware, insecure credentials, disabled TLS, or settings that affect operation and uptime.
Demonstrating Value
Improve your relationships with clients by making your work more visible, and your progress more demonstrable.
Real-Time dashboards give clients and internal stakeholders a clear view of service activity, system health, and operational stability.
Professional reports help you document maintenance efforts, track SLA performance, and communicate the value of your services in a clear and consistent format.
Preventative Maintenance
Keep systems reliable and customer confidence high by addressing issues before they impact performance.
Process workflows guide your team through structured maintenance and readiness routines, ensuring nothing gets missed regardless of location or technician experience.
Automated change logging captures all device setting changes, creating a clear and auditable record for every client.
Live Monitoring & Support
Spot problems early and act fast to prevent user disruptions—while reducing the need for an on-site response.
Monitor devices in granular detail from online/offline status and firmware versions to sys logs and memory allocation.
Compliance alerting provides real-time alerts regarding outdated firmware, insecure credentials, disabled TLS, or settings that affect operation and uptime.
Demonstrating Value
Improve your relationships with clients by making your work more visible, and your progress more demonstrable.
Real-Time dashboards give clients and internal stakeholders a clear view of service activity, system health, and operational stability.
Professional reports help you document maintenance efforts, track SLA performance, and communicate the value of your services in a clear and consistent format.
Elevate AV Managed Services
Whether you’re supporting a few key clients or an entire portfolio, PepperDash Portal brings clarity, consistency, and control to AV service delivery. We’re continuously building with real-world workflows in mind—so if there’s something you need to operate more effectively, let’s talk.